Major Athletics agreements

Membership eligibility

Purpose

Major Athletics & Performance Inc. provides individualized sports medicine, rehabilitation, performance training, and athlete development services through a private, appointment-based model. Membership is available only to individuals who meet the eligibility requirements outlined below.

Eligibility Requirements

To be eligible for membership, an individual must:

• Complete an Initial Assessment conducted by a Major Athletics practitioner.
• Complete all required intake forms, waivers, consents, and health questionnaires.
• Be medically appropriate to participate in the recommended services.
• Agree to comply with all facility policies, procedures, and codes of conduct.
• Maintain an active membership account in good financial standing.
• Demonstrate respectful and appropriate behaviour toward staff, athletes, parents, contractors, and visitors.
• Follow all safety rules and staff instructions while on the premises.

Membership Recommendation

Memberships are not self-selected. Following the Initial Assessment, a Major Athletics practitioner will recommend the membership or services that are appropriate based on:

• Current physical condition
• Injury history
• Medical considerations
• Performance goals
• Age and developmental stage
• Training experience
• Safety considerations
• Availability of services

Major Athletics reserves the right to recommend a different level of service than the one requested by the client if it is determined to be more appropriate.

Acceptance of Membership

Completion of an Initial Assessment does not guarantee acceptance into a membership program. Major Athletics reserves the right to decline or defer membership when:

• Participation may create an unreasonable health or safety risk.
• The requested services are not clinically or professionally appropriate.
• Required documentation has not been completed.
• Membership capacity has been reached.
• The applicant has previously violated facility policies or agreements.
• The applicant or parent/guardian has engaged in abusive, threatening, or disruptive conduct toward staff, athletes, families, contractors, or visitors.

Minors

Individuals under 18 years of age must have:

• A parent or legal guardian complete all required documentation.
• Parent or guardian consent for participation.
• Parent or guardian acceptance of the Membership Agreement and all facility policies.

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Ongoing Eligibility

Members must continue to:

• Follow all facility rules.
• Attend scheduled appointments.
• Maintain payment obligations.
• Demonstrate respectful behaviour.
• Notify Major Athletics of any significant medical changes that may affect participation.

Failure to meet these requirements may result in suspension or termination of membership.

Right to Refuse or Terminate Membership

Major Athletics & Performance Inc. reserves the right, at its sole discretion, to refuse, suspend, or terminate membership when continued participation is determined to be unsafe, inappropriate, inconsistent with facility policies, or detrimental to the safety, operations, or experience of other members, staff, contractors, or visitors.

Membership Activation

Purpose

Membership activation confirms that an individual has satisfied all eligibility requirements and has been accepted into a Major Athletics & Performance Inc. membership program. Until membership has been activated, individuals may only participate in scheduled assessment or consultation appointments.

Requirements for Activation

Membership will not become active until all of the following requirements have been completed:

• Initial Assessment has been completed.
• A Major Athletics practitioner has recommended an appropriate membership or service plan.
• All required intake forms, waivers, consents, and questionnaires have been completed and signed.
• The Membership Agreement has been reviewed and signed by the member or parent/legal guardian.
• Payment information has been received and the first scheduled payment has been successfully processed.
• The member has been entered into the Major Athletics management system.
• The member has received a facility orientation and has been informed of all applicable policies and procedures.
• Any additional documentation requested by Major Athletics has been received and approved.

Activation Date

Membership becomes active on the date confirmed by Major Athletics & Performance Inc. following successful completion of all activation requirements. No services may be accessed under a membership prior to the official activation date.

Access to Services

Once activated, members may access only those services included within their prescribed membership and only through scheduled appointments. Membership does not provide:

• Walk-in privileges.
• Open gym access.
• Unscheduled training sessions.
• Access to restricted areas without staff supervision.
• Guaranteed appointment availability outside normal scheduling procedures.

Delayed Activation

Major Athletics may delay activation if:

• Required documentation is incomplete.
• Payment has not been successfully processed.
• Medical clearance is required.
• Additional clinical assessment is necessary.
• Membership capacity has been reached.
• Safety concerns have been identified.

Refusal of Activation

Major Athletics reserves the right to refuse activation where:

• Eligibility requirements have not been satisfied.
• Participation would present an unreasonable health or safety risk.
• The applicant has provided false or misleading information.
• The applicant or parent/guardian has violated facility policies or demonstrated behaviour inconsistent with the values of Major Athletics.
• Acceptance would negatively affect the safety, operations, or professional environment of the facility.

Membership Confirmation

Following activation, the member will receive:

• Written confirmation of membership activation.
• Their prescribed membership classification.
• Information regarding appointment scheduling.
• Facility policies and operational procedures.
• Access to the member portal or applicable software systems.
• Details regarding ongoing assessments, progress reviews, and membership benefits.

Initial Membership Term, Renewal & Age Category Pricing

Initial Membership Term

All memberships at Major Athletics & Performance Inc. are subject to an initial one (1) year commitment, commencing on the Membership Activation Date. The initial one-year term is designed to support long-term athlete development, rehabilitation, performance progression, and ongoing reassessment. Members agree to maintain their membership and fulfill all payment obligations for the duration of the initial term, except where otherwise permitted under this Agreement or as required by applicable law. During the initial one-year term, members will receive individualized programming, ongoing monitoring, scheduled reassessments, and professional recommendations based on their progress and goals.

Membership Renewal

Upon completion of the initial one-year membership term, the membership will automatically renew on a month-to-month basis and will continue uninterrupted unless cancelled by either the member or Major Athletics & Performance Inc. in accordance with this Agreement. Following the initial one-year term:

• Membership will continue on a month-to-month basis.
• Members may cancel their membership by providing thirty (30) days' written notice.
• Monthly membership fees will continue to be charged using the authorized payment method until the membership is properly cancelled.
• Major Athletics & Performance Inc. may conduct periodic reassessments and reserves the right to recommend changes to the member's services or membership level based on performance, rehabilitation progress, clinical findings, goals, age, or other relevant factors.
• Major Athletics & Performance Inc. reserves the right to amend membership fees from time to time. Any pricing changes applicable to month-to-month memberships will be communicated in advance in accordance with applicable law.

Age Category Pricing

Membership pricing is determined by the athlete's age on the Membership Activation Date. If an athlete advances into a new age category during the initial one-year membership term, the athlete will continue to pay the membership rate applicable at the time of enrolment for the remainder of the initial one-year commitment. Upon completion of the initial one-year membership term, when the membership automatically converts to a month-to-month membership, the athlete will automatically transition to the appropriate membership category based on their age at that time and will be charged the then-current membership rate for that category.

Example

An athlete joins Major Athletics at 11 years of age under the 5–11 Athlete Membership. If the athlete turns 12 years old during the initial one-year membership term, the athlete will continue paying the 5–11 membership rate until the completion of the initial one-year commitment. When the membership renews on a month-to-month basis after the initial one-year term, the athlete will automatically transition to the 12–18 Athlete Membership and the applicable month-to-month membership rate.

Right to Review and Renew

Renewal of membership is contingent upon the member:

• Remaining eligible under the Membership Eligibility Policy.
• Maintaining the account in good financial standing.
• Complying with all facility policies, procedures, and the Member Code of Conduct.
• Maintaining current medical and emergency contact information where applicable.

Major Athletics & Performance Inc. reserves the right to refuse renewal, suspend, or terminate any membership in accordance with this Agreement where continued participation is determined to be unsafe, inappropriate, or inconsistent with the policies, standards, or values of the facility.

Membership Upgrades

Purpose

Major Athletics & Performance Inc. offers a range of membership programs designed to meet the evolving needs of athletes throughout their development, rehabilitation, and performance journey. Members may become eligible for upgraded services as their goals, training requirements, or clinical needs change.

Practitioner Recommendation

Membership upgrades are based on professional assessment and recommendation. A member may be recommended for an upgraded membership due to:

• Increased training or performance needs.
• Injury or rehabilitation requirements.
• Return-to-play programming.
• Changes in competitive level.
• Age category progression (following the initial one-year membership term).
• Clinical recommendations made by Major Athletics practitioners.

While members may request an upgrade, all upgrades are subject to review and approval by Major Athletics & Performance Inc.

Effective Date of Upgrade

Approved membership upgrades will become effective on the next scheduled billing date unless otherwise determined by Major Athletics. Where additional services are required immediately for clinical or rehabilitation purposes, Major Athletics may activate the upgraded membership immediately and apply a prorated charge for the remainder of the current billing cycle.

Membership Term Following an Upgrade

An approved membership upgrade does not restart or extend the initial one-year membership commitment. The original Membership Activation Date remains in effect, and the initial one-year term continues uninterrupted unless otherwise agreed to in writing.

Pricing

Upon activation of an approved upgrade, the member will be responsible for the membership fee applicable to the upgraded membership. Any prorated charges or billing adjustments will be clearly communicated before the upgraded membership becomes effective.

Temporary Upgrades

Where clinically appropriate, Major Athletics may recommend a temporary upgrade to a higher level of service for a defined period, such as:

• Injury rehabilitation.
• Return-to-play programming.
• Increased competition demands.
• Seasonal performance preparation.

At the conclusion of the recommended period, the member may return to their previous membership level or transition to another recommended membership based on reassessment.

Right to Decline an Upgrade

Major Athletics reserves the right to decline a requested membership upgrade where:

• The requested services are not clinically appropriate.
• Participation may create a health or safety concern.
• Required documentation has not been completed.
• The requested membership has reached capacity.
• The member is not in good financial standing.

Members may upgrade at any time, but downgrades are only permitted at the end of the initial one-year membership term or where recommended by a Major Athletics practitioner for clinical reasons.

Membership Suspension

Purpose

Major Athletics & Performance Inc. reserves the right to temporarily suspend a membership where necessary to protect the safety of members, staff, contractors, visitors, or the integrity and operations of the facility. A suspension is a temporary interruption of membership privileges and does not constitute termination of the Membership Agreement unless otherwise determined by Major Athletics.

Grounds for Suspension

Major Athletics may suspend a membership for, including but not limited to:

Financial

• Missed or declined payments.
• Outstanding account balances.
• Failure to comply with payment arrangements.
• Returned or NSF payments.

Behaviour

• Failure to comply with the Membership Agreement.
• Failure to follow staff instructions.
• Repeated violations of facility policies.
• Disruptive behaviour.
• Aggressive or intimidating conduct.
• Verbal abuse toward staff, athletes, parents, contractors, or visitors.
• Bullying or harassment.
• Discrimination or hate speech.
• Threatening behaviour.

Safety

• Unsafe use of equipment.
• Failure to follow safety procedures.
• Reckless behaviour creating unnecessary risk.
• Unauthorized access to restricted areas.
• Repeated disregard for staff instructions.

Medical

Major Athletics may temporarily suspend participation where:

• Medical clearance is required.
• Continued participation may place the athlete or others at risk.
• A practitioner determines participation is temporarily inappropriate.

Administrative

• Incomplete required documentation.
• Expired waivers or consent forms.
• False or misleading information provided during registration.
• Failure to maintain required emergency contact information.

Effect of Suspension

During a suspension:

• Facility access may be suspended.
• Appointments may be cancelled or postponed.
• Participation in assessments, training, therapy, camps, or other services may be restricted.
• Member privileges are suspended until the matter has been resolved.

Unless otherwise approved in writing by Major Athletics, membership fees will continue during a suspension, as the member's place in the program remains reserved.

Reinstatement

A suspended membership may be reinstated once:

• Outstanding payments have been received.
• Required documentation has been completed.
• Behavioural concerns have been satisfactorily addressed.
• Medical clearance has been received where applicable.
• Any additional conditions established by Major Athletics have been satisfied.

Reinstatement is at the sole discretion of Major Athletics & Performance Inc.

Serious Misconduct

Major Athletics reserves the right to immediately suspend a member pending investigation where allegations involve:

• Violence.
• Threats.
• Bullying.
• Harassment.
• Discrimination.
• Theft.
• Vandalism.
• Alcohol or illegal drug use.
• Possession of weapons.
• Criminal activity.
• Conduct creating an immediate safety risk.

Following investigation, Major Athletics may:

• Lift the suspension.
• Extend the suspension.
• Impose conditions for return.
• Terminate the membership.

No Refund During Suspension

Unless required by law or expressly approved by Major Athletics, membership fees paid during a suspension are non-refundable.

Membership Holds & Maintenance Membership

Purpose

Major Athletics & Performance Inc. recognizes that athletes may occasionally require a temporary interruption in services due to participation in seasonal sports, injury, illness, travel, or other exceptional circumstances. Membership Holds and Maintenance Memberships are intended to provide flexibility while preserving continuity of care, athlete development, and membership status.

Membership Hold Eligibility

Members may request one (1) Membership Hold during each twelve (12) month period, subject to approval by Major Athletics & Performance Inc. Membership Holds:

• Must be requested in writing.
• Require a minimum of thirty (30) days' notice, unless the request is due to injury, illness, or another circumstance approved by Major Athletics.
• Must be for a minimum of one (1) month.
• May not exceed three (3) consecutive months.
• Cannot be carried forward, accumulated, transferred, or exchanged for future membership credits.
• Are granted at the sole discretion of Major Athletics & Performance Inc.

Membership Holds are not guaranteed.

Initial Membership Commitment

Membership Holds are not available during the initial one (1) year membership commitment, except where approved by Major Athletics for:

• Significant injury.
• Surgery.
• Medical restrictions.
• Extended illness.
• Other exceptional circumstances deemed appropriate by Major Athletics.

Effect of a Membership Hold

During an approved Membership Hold:

• All training, therapy, and membership services are suspended.
• Scheduled appointments will be cancelled.
• Facility access under the membership is suspended.
• The member's place within the program will be reserved.

The initial membership commitment will be extended by the duration of the approved Membership Hold.

Maintenance Membership

In limited circumstances, Major Athletics & Performance Inc. may, at its sole discretion, offer eligible members the opportunity to transition to a Maintenance Membership instead of placing their membership on hold. The Maintenance Membership is not a publicly advertised membership option, is not guaranteed, and is available by invitation or approval only. Maintenance Membership may be considered for athletes who:

• Participate in multiple competitive sports.
• Temporarily require reduced services.
• Are in-season with another organization.
• Are returning from injury.
• Have circumstances where continued engagement with Major Athletics is beneficial.

Maintenance Membership may include:

• Limited scheduled appointments.
• Periodic performance monitoring.
• Continued access to the athlete's profile and historical testing data.
• Periodic reassessments as determined by Major Athletics.
• Priority consideration when returning to a full membership.
• Retention of the member's account and training history.

Maintenance Membership fees, services, and duration will be determined by Major Athletics based on the individual athlete's needs and are subject to change.

Return to Full Membership

Upon completion of an approved Membership Hold or Maintenance Membership, the member will automatically return to their previous membership or another membership recommended by Major Athletics. Any changes to membership level or pricing will be applied in accordance with the Membership Agreement.

Right to Approve or Decline

Major Athletics & Performance Inc. reserves the right to approve, deny, modify, or discontinue any Membership Hold or Maintenance Membership request at its sole discretion. Approval of a Membership Hold or Maintenance Membership on one occasion does not guarantee approval of future requests. Maintenance Memberships are intended solely as an accommodation for existing members and shall not be offered or marketed as an alternative to standard memberships. Major Athletics & Performance Inc. reserves the exclusive right to determine eligibility, pricing, services, and duration for each Maintenance Membership.

Membership Cancellation

Purpose

This policy outlines the process by which a member may voluntarily cancel their membership with Major Athletics & Performance Inc.

Initial Membership Commitment

All memberships begin with an initial one (1) year commitment. Except where otherwise provided in this Agreement or where required by applicable law, memberships may not be cancelled during the initial one-year term. Members remain responsible for all fees owing during the initial membership commitment. Cancellation Following the Initial Membership Term Following completion of the initial one-year membership commitment, memberships automatically continue on a month-to-month basis. Members may cancel their membership by providing thirty (30) days' written notice to Major Athletics & Performance Inc. Cancellation requests:

• Must be submitted in writing.
• Must be received before the requested cancellation date.
• Will become effective thirty (30) days after written notice is received.
• Verbal requests will not be accepted.

Membership fees remain payable throughout the notice period.

Outstanding Balances

Cancellation does not relieve a member of responsibility for:

• Outstanding membership fees.
• Missed payments.
• NSF charges.
• Late fees.
• Damage to facility property.
• Any other outstanding financial obligations.

Major Athletics reserves the right to pursue collection of unpaid balances.

Refund Policy

Membership fees are non-refundable except where required by applicable law or where expressly approved by Major Athletics & Performance Inc. Unused appointments, missed sessions, or failure to attend scheduled appointments do not constitute grounds for a refund.

Reactivation

Former members wishing to return may be required to:

• Complete a new assessment.
• Sign updated membership documentation.
• Pay applicable registration or assessment fees.
• Join any applicable waitlist if capacity has been reached.

Previous membership status does not guarantee future acceptance.

Membership Termination

Purpose

Major Athletics & Performance Inc. is committed to maintaining a safe, respectful, professional, and positive environment for all athletes, members, families, staff, contractors, and visitors. Major Athletics reserves the right to suspend or terminate membership where necessary to protect the safety, integrity, operations, or reputation of the organization.

Grounds for Immediate Termination

Major Athletics may immediately terminate membership for conduct including, but not limited to:

Behaviour

• Violence
• Threats
• Intimidation
• Physical aggression
• Bullying
• Harassment
• Discrimination
• Racism
• Hate speech
• Sexual harassment
• Retaliation

Safety

• Reckless behaviour.
• Unsafe use of equipment.
• Creating unnecessary risk.
• Repeated disregard for staff instructions.
• Unauthorized access to restricted areas.

Criminal Activity

• Theft.
• Fraud.
• Vandalism.
• Possession of weapons.
• Illegal drug activity.
• Criminal conduct occurring on Major Athletics property or during Major Athletics programming.

Facility Policies

Repeated or significant violations of:

• Membership Agreement.
• Code of Conduct.
• Facility Rules.
• Parent Code of Conduct.
• Athlete Code of Conduct.
• Privacy policies.
• Technology policies.
• Safety procedures.

Financial

Major Athletics may terminate membership where:

• Accounts remain seriously delinquent.
• Payment arrangements are repeatedly breached.
• Fraudulent payment methods are used.

Effect of Termination

Upon termination:

• All membership privileges immediately cease.
• Facility access may be revoked.
• Future appointments may be cancelled.
• Member profiles may be archived.
• Access to member benefits ends immediately.

Outstanding balances remain payable.

No Refunds

Termination resulting from policy violations, misconduct, or non-payment does not entitle the member to a refund.

Right to Refuse Future Membership

Major Athletics reserves the right to refuse future membership applications from any individual whose membership has previously been terminated.

Sole Discretion

Major Athletics & Performance Inc. reserves the right, acting reasonably and in good faith, to suspend or terminate any membership where continued participation is determined to:

• Compromise the safety of any individual.
• Disrupt the operations of the facility.
• Negatively affect the experience of other members.
• Damage the reputation or professional standards of Major Athletics.
• Be inconsistent with the values, policies, or mission of the organization.

Decisions regarding suspension or termination will be made by Major Athletics based on the specific circumstances of each case. The conduct of a parent, guardian, family member, or guest may be considered when determining whether a membership should be suspended or terminated. Major Athletics & Performance Inc. may suspend or terminate a membership where the behaviour of a parent, guardian, family member, or guest creates an unsafe, abusive, disruptive, or hostile environment for staff, athletes, contractors, or other members.

Memberships Are Non-Transferable

Memberships with Major Athletics & Performance Inc. are issued exclusively to the individual member who has completed the required assessment, intake process, and Membership Agreement. Memberships are personal, individual, and non-transferable and may not be:

• Assigned or transferred to another person.
• Shared with another athlete or family member.
• Sold, exchanged, gifted, or otherwise transferred.
• Used by any individual other than the registered member.
• Converted into credit for another person without the prior written approval of Major Athletics & Performance Inc.

Each membership is developed based on the individual member's assessment findings, health history, performance goals, rehabilitation needs, and personalized programming. For this reason, memberships cannot be transferred or substituted. Any attempt to share, transfer, or misuse a membership may result in:

• Immediate suspension of membership privileges.
• Termination of the membership without refund.
• Refusal of future membership applications.
• Any additional action considered appropriate by Major Athletics & Performance Inc.

Major Athletics & Performance Inc. reserves the right to verify the identity of any individual attending appointments or using facility services and may require government-issued identification or other proof of identity where appropriate. No exceptions to this policy will be made except where required by law or expressly approved in writing by Major Athletics & Performance Inc.

Payment Policy

1 Purpose

This Payment Policy establishes the financial obligations of all members of Major Athletics & Performance Inc. and outlines the procedures governing recurring billing, payment processing, overdue accounts, administrative fees, account suspensions, and collection procedures. By entering into this Membership Agreement, the member and/or parent or legal guardian acknowledges and agrees to comply with this Payment Policy.

2 Monthly Recurring Billing

All memberships are billed through recurring monthly payments beginning on the Membership Activation Date. Membership fees will automatically be processed on the designated monthly billing date using the payment method authorized by the member. Membership fees remain payable regardless of attendance or use of the facility unless the membership has been cancelled in accordance with this Agreement. The member is responsible for ensuring sufficient funds are available on each billing date.

3 Automatic Payments

Enrollment in automatic recurring payments is a condition of membership. By signing this Agreement, the member authorizes Major Athletics & Performance Inc. to automatically process payments for:

• Monthly membership fees
• Applicable taxes
• Approved membership upgrades
• Administrative fees authorized under this Agreement
• Outstanding balances
• Any other authorized charges related to the member's account

Members are responsible for notifying Major Athletics immediately of any changes to:

• Credit card information
• Banking information
• Billing address
• Expiry dates

Failure to maintain valid payment information does not relieve the member of their payment obligations.

4 Accepted Payment Methods

Major Athletics currently accepts approved electronic payment methods designated by the facility. Accepted payment methods may include:

• Credit cards
• Debit payments (where available)
• Pre-authorized bank withdrawals (if offered)

Major Athletics reserves the right to modify accepted payment methods at any time. Recurring memberships will not be accepted through cash payments unless specifically approved by Major Athletics.

5 NSF & Declined Payment Fees

If a payment is declined, returned, reversed, or otherwise unsuccessful, the member remains responsible for the outstanding balance. Major Athletics may charge a reasonable administrative fee, as established by the facility from time to time and permitted by applicable law, for each:

• Declined payment
• Returned payment
• Non-sufficient funds (NSF) transaction
• Rejected pre-authorized debit
• Failed recurring payment
• Unjustified chargeback

This administrative fee is intended to offset the costs incurred by Major Athletics in processing failed transactions and managing the account. Major Athletics reserves the right to retry the payment using the authorized payment method. Repeated failed payments may result in suspension or termination of membership.

6 Delinquent Payment Procedure

Where payment has not been successfully received, Major Athletics will generally follow the process below. These timelines may be modified where appropriate.

Payment Due Date

• Scheduled payment processed.

If payment is unsuccessful: Day 1

• Account identified as overdue.
• Payment may be automatically reprocessed.

Day 3

• Courtesy reminder sent.

Day 7

• Second payment attempt.
• Account marked overdue.

Day 14 If payment remains outstanding:

• Membership privileges may be suspended.
• Future appointments may be cancelled.
• New appointments may not be booked.

Day 30 If payment remains outstanding: Major Athletics may:

• Suspend all services.
• Terminate membership.
• Refer the account for collection.
• Pursue legal remedies where appropriate.

7 Collection Process

Where an account remains unpaid after reasonable collection efforts, Major Athletics may refer the outstanding balance to a third-party collection agency or pursue other lawful means of recovery. To the extent permitted by applicable law, the member may be responsible for reasonable costs associated with recovering outstanding amounts. Referral to collections may affect the member's ability to obtain future services from Major Athletics.

8 Interest on Overdue Accounts

Where permitted by applicable law and as disclosed in this Agreement, overdue balances may accrue interest beginning after a specified grace period. The applicable interest rate will be the rate stated in this Agreement or the maximum rate permitted by law, whichever is lower. Interest will continue to accrue until the outstanding balance has been paid in full. (Before inserting a specific rate, have it reviewed by your legal counsel to ensure compliance with Ontario law.)

9 Suspension of Services for Unpaid Balances

Major Athletics reserves the right to suspend some or all membership privileges where an account is not in good financial standing. Suspended services may include:

• Performance training
• Sports medicine appointments
• Rehabilitation services
• Assessments
• Return-to-play programming
• Camps
• Membership benefits
• Future appointment bookings

Suspension of services does not relieve the member of their obligation to pay outstanding amounts. Membership fees may continue during a suspension where the membership remains active and the member's place in the program is being reserved, unless otherwise agreed to in writing.

10 Billing Disputes

Members who believe a billing error has occurred must notify Major Athletics in writing within thirty (30) days of the transaction. Major Athletics will investigate the matter and correct any verified billing errors.

2.11 Chargebacks

Members agree not to initiate a chargeback for services that have been provided or where payment is properly due under this Agreement. If an unjustified chargeback is initiated, Major Athletics may:

• Recover any associated costs.
• Suspend membership.
• Require an alternative payment method for future transactions.
• Terminate the membership where appropriate.

2.12 Acknowledgement

By signing this Agreement, the member acknowledges that they have read, understood, and agree to comply with this Payment Policy, including their responsibility to make timely payments and the consequences of non-payment.

2.13 Delinquent Payment Policy

Purpose

The purpose of this Delinquent Payment Policy is to establish a fair, transparent, and consistent process for managing overdue membership accounts while providing members with reasonable opportunities to resolve outstanding balances before further action is taken. Major Athletics & Performance Inc. recognizes that payment issues may occasionally occur; however, members are responsible for maintaining their accounts in good financial standing throughout the duration of their membership. Failure to make timely payments may result in suspension of services, cancellation of appointments, termination of membership, and collection activity. Day 1 – Payment Failure If a scheduled membership payment cannot be successfully processed on the scheduled billing date, the member's account will automatically be identified as having a failed payment. A failed payment may occur due to, but is not limited to:

• Insufficient funds.
• Expired credit card.
• Invalid payment information.
• Declined transaction.
• Cancelled payment method.
• Banking error.
• Payment processor failure.

Upon notification of the failed payment:

• The member's account will be flagged within the Major Athletics management system.
• An automatic payment retry may be initiated where applicable.
• The member remains responsible for ensuring payment is successfully completed.
• Membership services will generally continue during this initial period while the payment issue is being addressed.

Major Athletics reserves the right to charge any applicable administrative fee associated with failed payment processing. Day 3 – Courtesy Reminder If payment has not been successfully processed within three (3) days of the original billing date, Major Athletics will issue a courtesy reminder to the member. Courtesy reminders may be delivered by:

• Email.
• SMS message.
• Telephone call.
• Member Portal notification.

The reminder will generally include:

• Outstanding balance.
• Original payment date.
• Reason for payment failure, if known.
• Instructions for updating payment information.
• Payment options.
• Timeline before additional action may occur.

The courtesy reminder is intended to assist members in resolving payment issues promptly and should not be interpreted as a waiver of any rights available to Major Athletics under this Agreement. Day 7 – Second Payment Attempt If payment remains outstanding seven (7) days after the original billing date, Major Athletics may initiate a second attempt to process the authorized payment method. Where payment continues to be unsuccessful:

• The account will be designated as overdue.
• Staff may contact the member directly.
• Future appointments may be reviewed.
• New appointments may be restricted until payment arrangements have been made.
• The member may be required to provide updated payment information.

Members who anticipate payment difficulties are encouraged to contact Major Athletics before this stage to discuss available options. Major Athletics may, at its sole discretion, enter into temporary payment arrangements where appropriate. Day 14 – Membership Suspension If payment has not been received within fourteen (14) days of the original billing date, Major Athletics may suspend the member's account. During suspension:

• Membership privileges may be suspended.
• Future appointments may be cancelled or postponed.
• Training sessions may not be attended.
• Therapy appointments may be postponed where clinically appropriate.
• Assessments may not be scheduled.
• Online member access may be restricted.
• Priority booking privileges may be removed.

Suspension does not terminate the Membership Agreement. Suspension does not eliminate the member's responsibility to pay all outstanding amounts. Unless otherwise approved by Major Athletics, membership fees may continue to accrue during the suspension period. Membership may be reinstated once:

• All outstanding balances have been paid.
• Payment information has been updated.
• Any applicable administrative fees have been paid.
• Any additional conditions established by Major Athletics have been satisfied.

Day 30 – Collection & Legal Action If payment remains outstanding thirty (30) days after the original payment due date, Major Athletics may determine that reasonable internal collection efforts have been unsuccessful. At this stage, Major Athletics reserves the right to:

• Terminate the membership.
• Refer the outstanding account to a licensed third-party collection agency.
• Commence legal proceedings to recover outstanding amounts.
• Recover any additional costs permitted by applicable law.
• Refuse future memberships or services until the account has been fully resolved.

Where permitted by law, outstanding balances may continue to accrue interest in accordance with the Payment Policy. Referral to a collection agency may affect the member's credit history where permitted under applicable law. Major Athletics may also recover reasonable administrative, legal, and collection costs where permitted by law.

Payment Resolution

Members may avoid further collection activity by contacting Major Athletics before legal or collection action has commenced. Major Athletics may, at its sole discretion, consider:

• Payment plans.
• Temporary payment arrangements.
• Short-term extensions.
• Alternative payment methods.

Approval of any payment arrangement is entirely at the discretion of Major Athletics and must be confirmed in writing. Failure to comply with an approved payment arrangement may result in immediate progression to collection activity.

Right of Major Athletics

Major Athletics & Performance Inc. reserves the right to accelerate or modify the timelines outlined in this policy where:

• Fraudulent activity is suspected.
• Chargebacks have been initiated without justification.
• False payment information has been provided.
• Multiple previous payment defaults have occurred.
• Immediate action is necessary to protect the financial interests of the organization.

Nothing in this policy limits any legal rights or remedies available to Major Athletics under applicable law.

Cancellation Policy

Purpose

The purpose of this Cancellation Policy is to establish clear expectations regarding membership cancellations, appointment cancellations, refunds, and exceptional circumstances while ensuring fairness to all members and protecting the scheduling, staffing, and operational requirements of Major Athletics & Performance Inc. By entering into this Membership Agreement, members acknowledge that appointments, staff scheduling, and facility resources are reserved specifically for them. Failure to provide appropriate notice may prevent other members from accessing services.

Membership Cancellation

Initial Membership Commitment

All memberships begin with an initial one (1) year commitment commencing on the Membership Activation Date. Except where otherwise required by law or expressly permitted within this Agreement, memberships may not be cancelled during the initial one-year membership term. Members remain responsible for all membership fees payable during the initial commitment period.

Month-to-Month Cancellation

Upon completion of the initial one-year membership term, memberships automatically convert to a month-to-month membership. Members wishing to cancel their membership after the initial term must provide a minimum of thirty (30) days' written notice. Cancellation requests:

• Must be submitted in writing by email or through the approved Member Portal.
• Must include the member's full name and requested cancellation date.
• Will become effective thirty (30) days after written notice has been received.
• Verbal requests, text messages, or social media messages will not be accepted as official cancellation requests.

Membership fees remain payable throughout the required notice period.

Medical Exceptions

Major Athletics recognizes that unexpected medical circumstances may temporarily or permanently prevent participation. Members experiencing significant medical conditions may request special consideration by submitting appropriate supporting documentation. Examples include:

• Surgery
• Serious injury
• Extended hospitalization
• Physician-directed activity restrictions
• Other significant medical conditions

Medical documentation may be requested before any exception is considered. At the sole discretion of Major Athletics, approved medical exceptions may include:

• Temporary Membership Hold
• Maintenance Membership
• Modification of services
• Alternative programming
• Cancellation without further financial obligation where appropriate

Approval is not automatic and will be evaluated on an individual basis.

Relocation Policy

Members who permanently relocate a substantial distance from a Major Athletics facility may request early cancellation of their membership. Members requesting cancellation due to relocation may be required to provide documentation confirming their permanent move, such as:

• Employment documentation
• Educational enrollment
• Residential lease or purchase agreement
• Government-issued identification reflecting the new address
• Other documentation acceptable to Major Athletics

Each request will be reviewed individually. Temporary travel or seasonal residence does not normally qualify for cancellation under this policy. Where appropriate, Major Athletics may instead recommend a Membership Hold or Maintenance Membership.

Refund Policy

Membership fees are generally non-refundable. Refunds will not be issued for:

• Missed appointments
• Failure to attend scheduled sessions
• Vacation
• Illness of short duration
• Lack of participation
• Scheduling conflicts
• Change of sport
• Voluntary withdrawal

Refunds may only be considered where:

• Required by applicable law.
• Approved in writing by Major Athletics.
• A billing error has occurred.
• Services cannot reasonably be provided due to circumstances beyond the member's control and Major Athletics determines that a refund is appropriate.

Any approved refund will be processed using the original payment method whenever reasonably possible.

Missed Appointments

Appointments are reserved exclusively for each member. If a member cannot attend a scheduled appointment, advance notice is required. Repeated missed appointments negatively affect other members by reducing appointment availability. Members are expected to make every reasonable effort to attend all scheduled appointments or provide appropriate notice when attendance is not possible. Major Athletics reserves the right to monitor attendance patterns and may review continued membership where excessive missed appointments occur. No-show fee will apply based on the Major Athletics and Performance rate.

Late Appointment Cancellations

Members who cancel an appointment with less than twenty-four (24) hours' notice may be subject to a Late Cancellation Fee, as established in the current Facility Fee Schedule. Late cancellations may also result in:

• Loss of the scheduled appointment.
• Forfeiture of the session.
• Reduced booking priority where repeated late cancellations occur.
• Review of continued membership eligibility if excessive cancellations become a pattern.

Major Athletics reserves the right to waive Late Cancellation Fees in exceptional circumstances, including emergencies or other situations considered reasonable by the facility.

No-Show Policy

A "No-Show" occurs when a member fails to attend a scheduled appointment without providing the required notice. No-Shows significantly impact scheduling, practitioner availability, and access to services for other members. Where a No-Show occurs, Major Athletics may:

• Charge the applicable No-Show Fee outlined in the Facility Fee Schedule.
• Deduct the appointment from the member's available services, where applicable.
• Restrict advance booking privileges.
• Require future appointments to be confirmed.
• Require prepayment for future appointments.
• Suspend online booking privileges.
• Review the member's account for continued participation if repeated No-Shows occur.

Repeated No-Shows may be considered a breach of the Membership Agreement and may result in suspension or termination of membership.

Exceptional Circumstances

Major Athletics understands that genuine emergencies occasionally occur. Examples may include:

• Medical emergencies
• Family emergencies
• Severe weather
• Motor vehicle accidents
• Other unforeseen circumstances

Major Athletics reserves the right to waive cancellation fees, No-Show fees, or other penalties where, in its sole discretion, the circumstances warrant such consideration.

Right of Major Athletics

Major Athletics & Performance Inc. reserves the right to interpret and administer this Cancellation Policy in a fair, reasonable, and consistent manner. Nothing in this policy limits the facility's ability to make individualized decisions based on exceptional circumstances while maintaining fairness to all members and protecting the efficient operation of the facility.

Appointment Policy

• Appointment-based services only
• No walk-ins
• No drop-ins
• No open gym access
• All visits must be scheduled

Parent Responsibilities

• Arrive on time
• Pick up athletes on time
• Respect staff
• No coaching from sidelines
• Supervise siblings
• Follow parking and facility rules

Athlete Responsibilities

• Respect coaches and therapists
• Respect teammates
• Respect equipment
• Report injuries honestly
• Follow instructions
• Wear appropriate attire

Respect Policy

• Treat everyone with dignity and respect
• Professional communication
• No abusive language

Zero Tolerance Policy

• Bullying
• Harassment
• Discrimination
• Racism
• Sexism
• Violence
• Threats
• Sexual harassment
• Theft
• Vandalism
• Weapons
• Alcohol or illegal drugs

Social Media Policy

• No harassment online
• Respect privacy
• No unauthorized recording
• No defamatory posts

Photography & Recording

• Recording only with permission
• Professional media authorization required

Privacy & Confidentiality

• PHIPA/PIPEDA compliance
• Protection of personal and medical information

Data Collection

• Reference separate Data Collection Consent
• Performance analytics
• Research and education

Injury & Assumption of Risk

• Acknowledgement of physical risks
• Emergency treatment authorization

Facility Rules

• Proper footwear
• No food on turf
• Return equipment
• Report hazards
• No horseplay
• Keep facility clean

Dress Code

• Appropriate athletic attire
• Indoor shoes
• Safe clothing and accessories

Technology Policy

• Use only under staff supervision
• Protect equipment
• Follow staff instructions

Damage to Property

• Responsibility for intentional damage
• Repair/replacement costs

Lost Property

• Facility not responsible for lost or stolen items

Suspension & Discipline

• Grounds for suspension
• Appeal process

Membership Termination

• Non-payment
• Behaviour
• Safety concerns
• Repeated policy violations

Complaint Resolution

• Internal complaint process

Media Release

• Reference separate media consent

Governing Law

• Province of Ontario

Acknowledgement

• Member confirms they have read, understood and agree to comply with all policies.
• Major Athletics & Performance Inc. reserves the right, at its sole discretion, to suspend or terminate a membership when a member, parent, guardian or guest engages in conduct that is disruptive, abusive, unsafe, inconsistent with the facility's values, or negatively impacts the experience, safety or well-being of other clients, athletes, families, staff, contractors or visitors.

I understand that Major Athletics & Performance Inc. uses advanced technologies including motion analysis, force measurement, wearable sensors, GPS tracking, video analysis, biomechanics systems, AI-assisted analysis and performance testing to evaluate athletic performance, rehabilitation, injury prevention and return-to-play readiness. I consent to Major Athletics & Performance Inc.:

• Collecting my performance, rehabilitation, biomechanical, physiological, movement and testing data.
• Using this information to provide assessments, rehabilitation, performance training, return-to-play recommendations and ongoing athlete monitoring.
• Collecting and storing photos, videos, movement recordings and performance metrics as part of my athlete profile.
• Using de-identified and anonymized data to improve Major Athletics' software, algorithms, artificial intelligence models, athlete benchmarking systems and performance analytics.
• Using aggregated and de-identified data for research, quality improvement, validation of testing protocols, software development and future technological innovations.
• Using de-identified photos, videos, movement recordings and performance metrics for educational presentations, staff training, publications and professional development.
• Sharing de-identified data with approved research collaborators, technology partners, software developers or academic institutions where appropriate and in accordance with applicable privacy laws.

Marketing & Promotional Consent (Optional)

I authorize Major Athletics & Performance Inc. to use identifiable photographs, videos, testimonials or performance highlights featuring me for marketing, promotional materials, social media, educational content and the company website. I understand this authorization is voluntary and may be withdrawn in writing for future use.

Acknowledgement

My personally identifying information will not be disclosed without my separate written consent except where required by law. Reasonable safeguards will be used to protect my personal information in accordance with applicable privacy legislation. My participation is voluntary and I may withdraw consent for future data use by providing written notice. I understand information already incorporated into completed research, educational materials or software development may not be removable. Declining this consent will not affect my ability to receive assessment, treatment or training services from Major Athletics & Performance Inc.

I hereby acknowledge that certain risks of injury are inherent in participating in recreational activities, sporting activities, strength training, and conditioning programs offered by Major Athletics and Performance Inc. These injuries may range from minor to severe and may result from my own actions, the actions or inactions of others, or a combination of both. I understand that certain activities require a minimum level of physical, mental, and emotional fitness, and that every athlete has a different capacity for participation. Some program components involve high-intensity activity. I hereby agree that Major Athletics and Performance Inc., its owners, directors, employees, coaches, trainers, contractors, and agents shall not be held liable for any injury, loss, or damage to my person or property incurred during my participation in this program. This includes, but is not limited to: injury, illness, aggravation of pre-existing conditions, deterioration of health, property damage, or lost personal belongings. I understand that I may choose the level of participation most appropriate for myself, and all Major Athletics and Performance Inc. staff and agents will respect my decisions regarding intensity and involvement. If at any time emergency medical treatment is necessary, I hereby consent to such treatment. Every effort will be made to contact parent(s)/guardian(s) or emergency contacts as soon as possible. Major Athletics and Performance Inc. reserves the right to decline or remove a participant due to physical, verbal, or behavioural misconduct towards staff or other participants. I hereby authorize Major Athletics and Performance Inc. to photograph, record, or film me and to use such images or recordings without charge for promotional or educational purposes related solely to Major Athletics and Performance Inc. programs. I declare that I have read, understood, and agree to the above Informed Consent & Liability Waiver in its entirety.